Frequently asked questions. Also known as FAQ.
My Account
Enter your email address, and then confirm the registration through the link sent to your email address.
Two-Factor Authentication (2FA) is an additional layer of security that requires the user to provide two forms of identity verification before accessing their account.
You can use the "Forgot password" option available on the login page. After entering the email address associated with your account, the service will send you instructions on how to recover your password. If this option is not available, please contact customer support.
In this service, thanks to data encryption, the information stored in the user account is protected against unauthorized access. Data encryption involves transforming information into a code that is unreadable to unauthorized individuals, which significantly increases the security of stored data. Additionally, the service implements appropriate security measures such as regular updates and monitoring to provide the best possible protection for user data.
There is no registration fee. Registration is free.
It is not required to have an account to use most of our services.
To close your account, please contact customer support or use the account closure option in your account settings.
Payments
Yes. We accept most issued credit and debit cards. Google Pay and Apple Pay are also available.
Yes. We support this payment method.
Yes. We support most Polish banks through PayU and Przelewy24. Payments are integrated through the vivawallet.com intermediary.
The order is processed immediately after the payment is accepted by the operator. There may be exceptions, but in such cases, you will receive information about the reason for the delay and the expected processing time.
Top-ups
After entering your phone number, select your operator from the list available on our website, and then choose the top-up amount.
The top-up amounts available on our website vary depending on the operator but are usually limited to a specific range.
Yes, our service is available for foreign phones, provided that the telecommunications operator is supported by our platform.
Depending on the type of top-up and the country, additional charges may be applied, such as payment operator commission, intermediary fees, or currency conversion costs. The final price will be displayed in the order summary.
Yes, top-up should be immediate after the payment process is completed.
Yes, you can top up someone else's phone by providing their phone number.
To check the balance/status of your phone, please contact your operator or use the available function on your phone for checking the account status.
Unfortunately, a top-up cannot be canceled after payment is made.
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If you have any questions, we are here to help! Our team is ready to provide you with answers to all your questions and concerns. You don't have to wait long for our assistance as we will call you back in just 20 seconds! It's a quick and easy way to get answers to your questions. What's more, our service is free, so you don't have to worry about any additional costs. Contact us now and get immediate help!